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A few things to know before you book
Heythere Custom Help is designed for small, focused website customizations and troubleshooting, not full website development or ongoing maintenance.
Please send us the details first.
Before we begin, we’ll review your request and confirm that it’s something we can reasonably tackle within your 1.5-hour session. If we don’t think we’re the right fit for the project, we reserve the right to decline the request and issue a full refund.
Your 1.5 hours is a block of support time.
We’ll use the time as efficiently as possible, but we can’t guarantee that a particular customization will be completed within the session. More complex requests may require additional time, which we’ll discuss with you before doing any additional work.
Custom code comes with variables.
Third-party plugins, Squarespace updates, existing custom code, browser differences, and other factors outside our control can affect how a customization works. We’ll do our best to provide a reliable solution, but we can’t guarantee that custom code will continue to work indefinitely or across future Squarespace updates.
Please keep a backup.
Before we make changes to your site, we recommend keeping a copy of any existing custom code and content. You’re responsible for maintaining backups of your website and its content.
You’re responsible for your site after we hand it back.
Once our session is complete, you’re responsible for managing, maintaining, and making future changes to your website. We aren’t responsible for issues caused by subsequent edits, third-party services, Squarespace changes, or modifications made by someone else.
We’re here to help, not to build a whole new website.
If your project turns into something substantially larger than a focused customization, we may recommend a different service or approach. We reserve the right to stop work on a request that falls outside the scope of Heythere Custom Help.
By purchasing Heythere Custom Help, you agree to these terms.
