We’re here to help.

If you have any template-related questions or run into issues along the way contact us anytime and we’ll get back to you as soon as we can. Thoughtful, real-human support is at the heart of everything we do and we take that seriously.

Get Heythere Support

Got a question specifically related to Squarespace? You can contact Squarespace support 24/7 here:

Squarespace Support

Plugin questions?

  • For designers, creatives, and anyone ready to add unique, scroll-driven motion to their site or client projects. If you want to create premium experiences and confidently charge premium rates, these tools are for you.

  • Nope. Everything is designed for non-coders. You’ll just copy and paste the provided snippets into the right spots, and the install guide walks you through every step.

  • Yes. Each plugin includes a customization guide so you can adjust speeds, spacing, triggers, and styling to fit your exact design vision.

  • Right after checkout, you’ll receive instant access to your plugin, including the install guide, code snippets, and video walkthrough.

  • All Heythere plugins are built for Squarespace 7.1, the latest and most flexible version of the platform.

  • Our plugins are designed to work exclusively with Squarespace and cannot be used on other website builder platforms.

  • You’re never on your own. Just send an email and you’ll get friendly, human support to help you get everything working smoothly.

  • Yes. Your purchase includes an unlimited-use license, so you can use the plugin on as many personal or client sites as you’d like.

  • Absolutely. All plugins are built to be responsive, so they look and perform beautifully across desktop, tablet, and mobile.

  • In order to use the plugins your site will need to be on a Squarespace Core plan or higher as this allows you to edit the custom code on your site.

  • Yes! If you’d like custom animations or help implementing something unique, simply book your spot here and we can get it done for you.

  • Because these are instant digital downloads, purchases are non-refundable. That said, if something isn’t working, reach out—we’ll always do our best to help.

Still have questions? Send us a message, we’re here to help!

Template questions?

  • Our templates are built for designers who want to deliver high-end client websites quickly and efficiently. Create polished, professional sites that reflect your client’s brand without stretching your timeline or workflow.

    If you want to build sites that look and feel premium while staying fast and manageable, these templates are for you.

  • Nope! Our templates are made for real humans, not developers. If you can drag, drop, and click, you’re good. Plus, we include tutorials to walk you through everything.

  • Each template is built to be flexible and customizable, so the “right” template is the one that feels closest to your projects’s style and layout preferences.

    Think about how you want to showcase your client’s work, the number of pages you need, and the overall vibe you want your site to have.

  • Absolutely. Colors, typography, imagery, layouts, pages, copy—you can edit it all. Our templates are built to be fully customizable so your creative vision can shine through.

  • After completing your purchase, we will begin preparing your template as a brand new Squarespace website with the design pre-installed. Within 24 hours you'll receive your brand new Squarespace site with the template installed, ready for you to begin customizing.

  • All Heythere templates are built for Squarespace 7.1, the latest and most flexible version of the platform.

  • No problem! The delivery is a little different though as we’ll need to add the template pages directly to your existing site. Send us an email and we’ll walk you through how to add us as an admin and we’ll get it done for you.

  • Our templates are designed to work exclusively with Squarespace and cannot be used on other website builder platforms.

    But trust us, we love Squarespace for good reason, and you will too.

  • We’ve got your back. You can reach out to us anytime, and our friendly support team (aka real humans!) will help get you unstuck. You can also lean on Squarespace support for platform-specific questions.

  • Your purchase includes a license for one website. If you’re building for multiple brands or clients, you’ll need an additional license for each site.

  • Yes! Every template is fully responsive right out of the box. Your site will look polished and professional on phones, tablets, and desktops.

  • Yes! Every Heythere template is built with SEO best practices in mind—clean structure, mobile-friendly design, and thoughtful layouts—so your site is ready to be found.

    You or your client will still need to add their own keywords, meta descriptions, and alt text, but the foundation is already set (and we’ve got videos showing you how to do just that.)

  • It’s totally up to you. Some people launch in a couple days; others take a week or two refining the site to make it look fully custom. The template handles the heavy lifting—you just make it reflect your project.

  • Yes. Squarespace requires its own subscription plan, which you or your client will activate when the site is ready to be published.

  • Currently, we don’t offer full custom design services—but our templates are made to be easy to use, and we provide tutorials, guides, and friendly support to help you get your site looking exactly how you want.

    Think of us as your co-pilot, not a personal designer.

  • Due to the nature of digital good (i.e. they are not “returnable”) we are unfortunately unable to accept returns.

    We’ve made sure each template comes with everything you need to succeed, but if you’re still running into issues us be sure to contact us here.

Still have questions? Send us a message, we’re here to help!

Get Support

Have a question about working with your Heythere Squarespace template, or running into issues getting set up? Fill out the form below and we’ll get back to you within 48 hours (but usually much less).